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Case Review - MARAC

The Case Review system is part of QES’ Holistix Safeguarding Suite enabling local, regional and national safeguarding teams to collect, interpret and gain value from multi-agency information

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Summary - MARAC

A MARAC is a collaborative review process bringing together various agency partners, across health, safeguarding and voluntary sectors, to share information and derive vital lessons in the event of a high-risk domestic abuse case. The MARAC process focuses heavily on working together to determine solutions that will manage and increase the safety of victims of violence and abuse, better understand the risk posed by perpetrators on both victims and the general public, and implement actions to be taken as a result of the case to ensure accountability and work towards the prevention of similar occurrences.

The review process can often-times rely heavily on administrative, manual tasks such as completing DASH forms, organising MARAC meetings, assigning and tracking progress of actions and collating information for a SafeLives report to name just some aspects of the manual, resource intensive process. In addition, the information related to the case is more often than not spread out across different emails, word documents, spreadsheets and even various paper documents too. Not only does this weigh heavily on time resources, but information being stored in emails and across paperwork also compromises the security of that sensitive data.

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Case Review System

The Case Review system is part of QES’ Holistix Safeguarding Suite enabling local, regional and national safeguarding teams to collect, interpret and gain value from multi-agency information, in order to continuously improve the safeguarding of children and vulnerable adults. This is not just an opportunity to understand where there are problems, but to enforce change and prevent potentially avoidable and often tragic incidents from taking place again.

The system has been built across a wide range of applications to meet the requirements of various case review processes; with national guidance, terminology, forms and statutory timings altered depending on the application i.e. reflecting SafeLives guidance for conducting a MARAC and the data to record during the process. QES are committed to evolving the system to reflect new national guidance, and continuously learning from our ever-growing user group and by attending relevant conferences and webinars.

Key Features

Below is a brief overview of some of the MARAC Case Review system's features and functionality:

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Multi-agency forms

Referral, IMR, Agency Involvement and DASH forms completed securely online, stored in one centralised location per case

Meeting management

Supports administration of MARAC meetings, including recording minutes, document uploads and distribution of invites 

Lessons learned

Record lessons, themes and recommendations throughout to support learning and inform the improvement of local services

Action planning log

Assign actions, link lessons and recommendations, establish deadline dates and monitor progress through an action log

Chronology feature

Mass chronology upload feature supports partners in inputting timeline of events, and consolidates all entries

Pre-populated SafeLives report via the system, pulling required fields into Excel to save users' time

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SafeLives report

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Reporting dashboards

Real-time statistics on common themes, lessons learnt, agency involvement, demographics and much more

Multiple DASH forms

Ability to differentiate DASH form by Main, Stalking and Young Person depending on the case information

Robust security

Two-factor authentication, multiple user roles with varying permissions and GDPR compliant throughout the web-based system

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